Privacy Policy
Privacy Policy for SALT Physiotherapy and Rehabilitation
At SALT Physiotherapy and Rehabilitation on The Sunshine Coast, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our services. By using our services or accessing our website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you engage with our services, including but not limited to:
- Personal Details: Name, address, phone number, email address.
- Health Information: Medical history, current health conditions, treatment details, and
any other information relevant to providing physiotherapy services.
- Payment Information: Bank account details required for direct deposit payments.
- NDIS Information: If applicable, we may collect information regarding your NDIS
(National Disability Insurance Scheme) plan, funding details, and care needs.
2. How We Use Your Information
We use the personal and health-related information we collect to provide you with our physiotherapy services, including:
- To assess and deliver physiotherapy treatments and services.
- To manage and process your direct deposit payments.
- To communicate with you regarding your appointments, treatment plans, and billing.
- To comply with legal obligations and regulatory requirements, including those related to
NDIS and aged care services.
- To improve our services and website functionality.
3. How We Protect Your Information
We take reasonable steps to ensure that your personal and health information is protected from unauthorized access, disclosure, alteration, and destruction. These steps include:
- Secure storage of physical and electronic records.
- Secure transmission of sensitive information (e.g., encrypted payment processing for
direct deposit payments).
- Access to personal information is restricted to authorized personnel only.
4. Sharing Your Information
We do not share your personal or health information with third parties, except in the following cases:
- With your consent: We may share your information with third parties involved in your
treatment (e.g., doctors, specialists, NDIS planners) only with your permission.
- Service Providers: Service Providers**: We may use third-party service providers to perform functions on
our behalf (e.g., email providers). These service providers have access to your information
only to the extent necessary to perform these functions and are required to maintain confidentiality.
- Legal Requirements: If required by law, we may disclose your information to
government authorities, courts, or other entities as required by the Privacy Act 1988 or
other applicable regulations.
5. Your Rights and Choices
You have the right to access and update your personal and health information at any time. If you wish to request a copy of your information, update your details, or correct any inaccuracies, please contact us directly.
You also have the right to request that we cease using or sharing your information, subject to certain legal exceptions (e.g., requirements for NDIS or aged care services).
6. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance your experience, improve website functionality, and track user behavior. These cookies are harmless and are used to remember your preferences or actions on the site. You can disable cookies through your browser settings if you prefer not to have them stored.
7. Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by SALT Physiotherapy and Rehabilitation. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third- party sites you visit.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to access or update your information, please contact us:
- Email: saltphysiotherapy@gmail.com
- Phone: 0402-541-926
10. Privacy Complaints
If you believe that SALT Physiotherapy and Rehabilitation has not complied with the Privacy Act 1988, you have the right to make a complaint. Please contact us directly, and we will work with you to resolve the issue. If you are not satisfied with the resolution, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
